Organizational Citizenship Behavior

別名: OCB · OCB-C · Extra-role behavior · Prosocial work behavior

Discretionary behaviors that go beyond formal job requirements and contribute to the effective functioning of the organization. Distinguished into behaviors directed at individuals (helping, courtesy) and behaviors directed at the organization (conscientiousness, civic virtue).

出典:

Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington Books.