How refunds work

You have a 7-day right of withdrawal from the date of purchase.

Automatic refund: If you haven't viewed (consumed) the Complete Report within 7 days, the refund is processed automatically upon request. Go to Dashboard > Purchases, find the transaction, and click Request Refund.

Manual review: If you've already viewed the report, you can still request a refund through our support channel. These requests are evaluated on a case-by-case basis.

Refunds are issued to the original payment method. Processing time depends on your bank or card issuer but typically takes 5–10 business days. You can track refund status in Dashboard > Refunds.